When you use our services, we collect:

• Contact details: Name, email address, phone number, physical address
• Payment information: Bank account details for wire transfers (not credit card details - handled by payment processors)
• Identity documents: Passport or ID copies (for high-value transactions and compliance)
• Vehicle preferences: Your search history, saved vehicles, quote requests
• Communication records: Emails, WhatsApp messages, phone call notes

When you visit our website, we automatically collect:

• Technical data: IP address, browser type, device information, operating system
• Usage data: Pages visited, time spent, links clicked, search queries
• Cookies: Small files stored on your device (see Cookies section below)

We use your information to:

• Process orders: Handle vehicle purchases, quotes, and shipments
• Communicate: Send order updates, shipping notifications, and respond to inquiries
• Provide support: Answer questions and resolve issues
• Verify identity: Prevent fraud and comply with UAE financial regulations
• Improve services: Analyze usage patterns to enhance user experience
• Legal compliance: Meet regulatory requirements and legal obligations

With your explicit consent, we may send:

• New vehicle arrival notifications
• Special offers and promotions
• Company updates and news

We may share your information with:

• Shipping companies: Name and contact details for delivery purposes
• Payment processors: Transaction information for payment processing
• Customs brokers: If you request an introduction (with your permission)
• Government authorities: When legally required (customs, tax, law enforcement)
• Service providers: IT support, email services, analytics tools (under strict confidentiality agreements)

We do NOT:

• Sell your personal data to third parties
• Share data with marketers or data brokers
• Rent or lease customer information

Your data may be transferred to and stored in:

• United Arab Emirates (our primary location)
• Countries where our service providers operate
• Your country of destination (for shipping purposes)

We ensure appropriate safeguards are in place to protect your data in accordance with UAE data protection laws.

We implement industry-standard security measures:

• Encryption: SSL/TLS encryption for data transmission
• Secure servers: Data stored on encrypted, access-controlled servers
• Access controls: Limited staff access on need-to-know basis
• Regular audits: Security reviews and vulnerability assessments
• Staff training: Employees trained on data protection practices

We retain your data for:

• Active customers: Duration of business relationship
• Past customers: 7 years after last transaction (UAE legal requirement for financial records)
• Marketing data: Until you opt out or request deletion
• Website analytics: 24 months

After retention periods, data is securely deleted or anonymized.

You have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Receive your data in a structured, machine-readable format
• Complaint: Lodge a complaint with UAE data protection authorities

To exercise your rights, contact us at:
Email: [email protected]
Phone: +971 4 323 4550

We will respond within 30 days of receiving your request.

We use cookies to:

• Essential cookies: Enable core website functionality (required)
• Analytics cookies: Understand how visitors use our site (Google Analytics)
• Preference cookies: Remember your settings and preferences

We do NOT use:

• Third-party advertising cookies
• Social media tracking pixels

Managing cookies:
You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

Our website may contain links to third-party websites (payment processors, shipping companies, etc.).

Important: We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately, and we will delete it.

We may update this Privacy Policy from time to time to reflect:

• Changes in our data practices
• New legal requirements
• Improvements to our services

Notification: We will post updates on this page and update the "Last Updated" date. For significant changes, we may notify you via email.

Your continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your data:

Dubai Cars Export
Operated by: Intermo Portal LLC
1102 Al Moosa Tower 1, Sheikh Zayed Road
Dubai, United Arab Emirates