Frequently Asked Questions

No. Prices displayed on our website are for the vehicle FOB (Free On Board) at Dubai port only. This does NOT include:

• Shipping costs to your destination port
• Dubai export handling and logistics fees
• Insurance (optional)
• Customs duties, import taxes, and port charges at your destination

To get the complete landed cost at your port, click "Request Quote" on any vehicle. We'll send you a detailed breakdown within 24 hours.

When you request a quote, we provide a complete breakdown:

1. Vehicle price (as listed on website)
2. Shipping cost (to your specific destination port)
3. Dubai export fees (handling, documentation, port charges)
4. Insurance (optional add-on)
5. Total FOB price (what you pay us)

Our prices are already competitive as we source directly from Dubai dealers and auctions. However:

• Single vehicle orders: Prices are generally firm
• Bulk orders (3+ vehicles): Contact us for volume discounts
• Regular customers: Loyalty benefits available

48-72 hours maximum. Here's why:

The Dubai automotive market is extremely dynamic. Vehicles sell fast, especially popular models. We verify availability when you request a quote, but cannot hold a vehicle without deposit. If you accept the quote after 72 hours, we'll reconfirm availability and pricing.

This happens occasionally due to the fast-paced Dubai market. Here's our guarantee:

If a vehicle is sold before you place your deposit:

• We inform you immediately
• We offer you an identical model with same specifications (if available)
• If you decline, no charges apply

If a vehicle is sold after you paid your deposit:

• We offer you an identical replacement at no extra cost
• OR we offer you a similar upgraded model (you pay difference if more expensive)
• OR we refund your deposit 100% within 48 hours

Absolutely! If you're looking for:

• A specific make, model, or year
• Particular specifications (color, engine, trim level)
• A vehicle you saw on another Dubai platform

Contact us with details. We have access to multiple dealers, auctions, and showrooms. We'll source it for you and provide a quote within 24-48 hours.

Yes, both:

• New vehicles: Direct from authorized dealers with full manufacturer warranty
• Used vehicles: Carefully inspected, with detailed condition reports

Every listing clearly indicates whether the vehicle is new or used, along with mileage and condition grade.

All used vehicles are graded on our platform:

• Grade A (Excellent): Like new, minimal wear, full service history
• Grade B (Very Good): Minor wear, well-maintained, mechanically sound
• Grade C (Good): Normal wear for age, may have minor cosmetic issues, mechanically sound

Every vehicle undergoes pre-shipment inspection with photos/videos sent to you before loading.

We offer two payment stages:

DEPOSIT (10-30% of total):

• Credit/Debit card (Visa, Mastercard)
• Instant money transfer (Wise, Western Union, MoneyGram)
• Cryptocurrency (Bitcoin, USDT) - upon request

BALANCE (70-90% of total):

• International bank wire transfer (preferred)
• SWIFT/IBAN transfer

Payment processors may charge their own fees

The deposit serves three purposes:

1. Reserves the vehicle: We immediately block it at our supplier's inventory
2. Confirms your commitment: Shows you're a serious buyer
3. Covers our costs: If you back out, we've lost the opportunity to sell to others

Deposit amount varies based on vehicle value:

• Vehicles under $30,000: 30% deposit
• Vehicles $30,000 - $70,000: 20% deposit
• Vehicles over $70,000: 10-15% deposit

The exact percentage is specified in your pro forma invoice.

Timeline after deposit payment:

• Day 0: Deposit paid → Vehicle reserved
• Days 1-5: You arrange bank wire transfer
• Day 5-7: Balance payment deadline
• Day 8 onwards: If balance not received, reservation may be cancelled

We understand that bank transfers can take time. Here's our policy:

Days 1-7: Normal processing period - no issues

Days 8-10: Grace period - please contact us with transfer proof

After Day 10:

• We may offer the vehicle to other buyers
• Deposit may be forfeited (as vehicle was blocked and unsellable)
• In exceptional cases (with valid proof of banking delays), we may extend

Yes. We use:

• Secure payment gateways (PCI-DSS compliant)
• Official company bank accounts (verifiable)
• Pro forma invoices for all transactions
• Official receipts for all payments

No, we do not offer in-house financing. However:

• You can arrange financing with your local bank
• Some customers use trade credit from their banks
• You can use business credit cards for deposits (subject to limits)

All payments must clear before shipment.

Yes, for large orders or bulk purchases, we accept:

• Confirmed irrevocable Letter of Credit
• Issued by internationally recognized banks
• Must be verified by our bank before vehicle reservation

Contact us to discuss LC terms and conditions.

NO, cancellations are not possible after deposit payment. Here's why:

Once you pay the deposit:

1. We immediately reserve the vehicle at our supplier (we pay them)
2. The vehicle becomes unavailable to other buyers
3. We incur costs and opportunity loss if you cancel

Only in cases of force majeure, and subject to supplier approval:

Acceptable reasons:

• Serious medical emergency (with hospital documentation)
• Natural disaster affecting your business
• Government policy changes preventing import (official notice required)
• Bank account frozen by authorities (legal documentation required)
• War or civil unrest in your country (verifiable)

Not acceptable:

• Changed your mind
• Found cheaper vehicle elsewhere
• Financing fell through
• Personal financial planning issues

Process for force majeure:

1. Submit formal request with supporting documents
2. We review and consult with supplier
3. Supplier approval required (not guaranteed)
4. Decision communicated within 5 business days

If we fail to deliver due to our fault (extremely rare), you receive:

Option 1: Immediate full refund (100% of all payments) within 5 business days

Option 2: Free upgrade to a higher-value vehicle (you pay no difference)

Option 3: Compensation: Full refund + 10% additional compensation

Depending on the scenario:

Minor damage during preparation:

• We repair at no cost to you
• Provide updated photos
• No delay to shipment

Major damage (accident, fire, etc.):

• Full immediate refund
• OR replacement with identical vehicle at no extra cost
• Your choice

Damage during loading:

• Covered by port insurance
• Claim filed immediately
• You receive compensation or replacement

Every vehicle undergoes mandatory pre-shipment inspection:

What we provide:

• 30-50 high-resolution photos (exterior, interior, engine, undercarriage)
• 2-5 minute video walkthrough
• Written inspection report noting any defects
• Odometer reading verification
• VIN confirmation

When you receive it: 48 hours before loading (gives you time to review)

We guarantee conformity. If the vehicle doesn't match what was advertised:

Before shipment (during inspection review):

• You can refuse the vehicle
• Full refund OR replacement vehicle
• No penalties

After arrival at your port:

• If major undisclosed defects are found
• You provide proof (photos, mechanic report)
• We investigate with shipping company
• If proven, we offer compensation or partial refund

Due to the fast-moving nature of Dubai's market and tight timelines:

• We do not offer pre-purchase physical inspections
• Vehicles may sell within 24-48 hours of listing
• By the time an inspector arrives, the vehicle may be gone

Instead, we provide:

• Comprehensive pre-shipment photo/video inspection
• Detailed condition reports
• Direct video call walkthrough (upon request for high-value vehicles)
• Conformity guarantee

This system has proven reliable for 150+ successful exports.

It depends on the vehicle:

New vehicles:

• Full manufacturer warranty (as specified in listing)
• Warranty valid internationally (terms vary by manufacturer)
• Warranty documentation provided

Used vehicles:

• Sold "as-is" with full disclosure of condition
• No mechanical warranty from us
• However: Conformity guarantee (vehicle matches description)
• Some used vehicles may have remaining manufacturer warranty

Timeline matters:

Within 7 days of port arrival:

• Contact us immediately with photos/documentation
• We investigate if issue was undisclosed
• Possible compensation if proven

After 7 days:

• Normal wear and tear is expected
• Mechanical issues may develop (not our responsibility)
• Refer to manufacturer warranty if applicable

Shipping time depends on your destination:

Destination	Transit Time
Middle East Saudi Arabia, Oman, Kuwait, Bahrain, Qatar, Yemen, Iraq, Jordan	3-7 days
North Africa Algeria, Egypt, Libya, Morocco, Tunisia	7-14 days
East Africa Kenya, Tanzania, Uganda, Rwanda, Burundi, Somalia, Djibouti, Sudan, South Sudan, Ethiopia, Eritrea	7-14 days
West Africa (Coastal) Nigeria, Ghana, Benin, Togo, Senegal, Côte d'Ivoire, Cameroon, Liberia, Sierra Leone, Guinea, Gambia	14-21 days
West Africa (Hinterland) Mali, Burkina Faso, Niger, Chad (via coastal ports)	14-21 days + inland transport
Central Africa DRC, Congo-Brazzaville, Angola, Gabon, Equatorial Guinea	14-21 days
Indian Ocean Islands India, Sri-Lanka, Mauritius, Madagascar, Comoros, Réunion, Seychelles	10-21 days

Our 48-hour guarantee means:

Hour 0: We confirm receipt of your full payment (100%)

Hours 1-48: We:

• Conduct final pre-shipment inspection
• Send you photos/videos for approval
• Complete export documentation
• Deliver vehicle to shipping company at Dubai port
• Provide you with Bill of Lading and tracking code

After 48 hours: Vehicle is in shipping company's custody, loaded on vessel or awaiting next departure.

Generally, no. Here's why:

• We work with approved, reliable shipping lines
• We have negotiated rates and guaranteed space
• We've established claims procedures if issues arise
• We know their schedules and reliability

However: For bulk orders (5+ vehicles), we can discuss using your preferred shipping line if they meet our quality standards.

We offer two methods:

RoRo (Roll-on/Roll-off) - Most Popular:

• Vehicle is driven onto cargo ship
• Most economical option
• Faster loading/unloading
• Suitable for all drivable vehicles
• Standard insurance coverage

Container Shipping - Premium:

• Vehicle secured inside 20ft or 40ft container
• Maximum protection from elements
• Can fit 1-2 vehicles per container
• Recommended for luxury/classic cars
• Higher cost but more secure

No, insurance is optional but highly recommended.

Basic coverage (included):

• Shipping company's standard liability
• Covers total loss only (ship sinking, fire)
• Maximum payout: Usually 50-60% of vehicle value

Full insurance (optional add-on):

• Covers theft, damage, accidents
• 100% vehicle replacement value
• Cost: 1.5-3% of vehicle value
• We strongly recommend this

Yes! Complete tracking provided:

What you receive:

• Bill of Lading (B/L) number
• Vessel name and voyage number
• Departure date from Dubai
• Expected arrival date at your port
• Real-time tracking link

How to track:

• Use the tracking code on shipping line website
• Check vessel location via Marine Traffic apps
• We also send you updates at key milestones

Updates you'll receive:

• "Loaded on vessel - departed Dubai"
• "In transit" (weekly updates)
• "Approaching destination port"
• "Arrived at [your port]"

Complete export documentation package:

Essential documents:

1. Bill of Lading (B/L) - Original (courier) or Telex release
2. Commercial Invoice - Certified with our company stamp
3. Certificate of Origin - Issued by Dubai Chamber of Commerce
4. Export Certificate - UAE customs clearance proof
5. Pre-shipment Inspection Report - Photos/video evidence

Vehicle documents:

6. Original vehicle title (if applicable)
7. Manufacturer's Certificate (for new vehicles)
8. VIN verification document

How you receive them:

• Soft copies: Email (immediately after loading)
• Original B/L: DHL/FedEx to your address (or sent to destination port)

Here's the process:

Day 1-2: Arrival notification

• Shipping company notifies port of arrival
• We notify you via email/WhatsApp
• You have 3-7 days of free storage (varies by port)

Your responsibilities:

1. Engage a customs broker (or do it yourself)
2. Pay import duties and taxes to customs
3. Pay port handling charges
4. Submit required documents for clearance
5. Obtain release order
6. Arrange transport from port to your location

Our support:

• We can introduce you to reliable customs brokers
• We answer questions about documentation
• We're available via WhatsApp for guidance

Not directly, but we support you:

What we do:

• Provide all necessary export documents correctly
• Answer questions about documentation
• Explain customs requirements for your country
• Connect you with trusted customs brokers in your region (upon request)

What we don't do:

• Act as your customs broker
• Pay duties/taxes on your behalf
• Handle port clearance procedures

Why: We're export specialists from Dubai. Import regulations vary by country and are outside our scope. Local customs brokers are better equipped to handle your country's specific requirements.

You do. Here's the breakdown:

We pay (included in your quote):

• Export clearance from Dubai
• Loading charges at Dubai port
• Ocean freight to your port
• Basic carrier liability

You pay (at destination):

• Port handling/THC (Terminal Handling Charges)
• Customs duties and import taxes
• Inspection fees (if required by your country)
• Documentation fees
• Storage (if you don't clear promptly)
• Transport from port to final destination

Follow this process:

Step 1: Document immediately

• Inspect vehicle before signing port delivery receipt
• Take photos/videos of all damage
• Note damage on delivery receipt ("received with damage")
• Never sign "received in good condition" if there's damage

Step 2: Notify us within 24 hours

• Send photos and delivery receipt
• Provide written description of damage

Step 3: File insurance claim

• If you purchased insurance: We help you file claim
• If no insurance: We file claim with shipping company
• Claim process: 30-90 days typically

Step 4: Resolution

• Insurance pays for repairs OR
• Shipping company compensates (limited liability) OR
• We negotiate settlement on your behalf

Our relationship doesn't end at delivery:

Support we offer:

• Assistance with warranty claims (for new vehicles)
• Help sourcing spare parts from Dubai (upon request)
• Advice on maintenance and servicing
• Support for future vehicle purchases
• Reference letters for your customs authority (if needed)

How to reach us:

• WhatsApp: +971 4 323 4550 (fastest)
• Email: [email protected]
• Working hours: Sun-Thu, 9 AM - 6 PM GST

Yes! We can assist with:

Original parts:

• Sourced from authorized dealers in Dubai
• Shipped to your location
• Competitive pricing

Aftermarket parts:

• Quality alternatives at lower cost
• Wide selection available in Dubai

How it works:

1. Send us part numbers or photos
2. We source and quote within 24-48 hours
3. You pay, we ship (separate transaction from vehicle)

Note: This is an additional service, not included in vehicle purchase.

No. Vehicle registration is done in your country according to local laws and procedures.

What you need to register:

• Documents we provided (B/L, Invoice, Certificate of Origin)
• Customs clearance certificate
• Import duty payment receipts
• Inspection certificate (if required by your country)

Your local motor vehicle department handles registration. If you need guidance on documents required, contact your country's transportation authority.

Absolutely! We welcome bulk orders:

Benefits of bulk ordering:

• Volume discounts (3+ vehicles)
• Consolidated shipping (lower per-unit cost)
• Priority processing (dedicated account manager)
• Flexible payment terms (for established clients)

How it works:

1. Send us your list of requirements
2. We source all vehicles and provide package quote
3. Single invoice for all vehicles
4. Vehicles shipped together (if ready simultaneously)

Popular for:

• Car dealerships
• Rental companies
• Corporate fleets
• Government tenders

No, we do not offer buyback services. We are an export company, not a dealership in your country.

If you wish to resell:

• List it in your local market
• Contact local dealers
• Use online platforms in your country

We can help you source another vehicle if you're looking to upgrade.

We value your feedback! After delivery:

Ways to review:

• Email us your experience: [email protected]
• WhatsApp us a video testimonial
• Review on Google Business
• Share on our social media pages

What helps future customers:

• Your location and type of vehicle purchased
• Your experience with our process
• Delivery timeline and condition
• Any challenges you faced