In these Terms and Conditions:

• "We," "Us," "Our" refers to Dubai Cars Export, a website created and operated by Intermo Portal LLC, a company registered in Dubai, United Arab Emirates.
• "You," "Your," "Customer," "Buyer" refers to the person or entity purchasing a vehicle from us.
• "Vehicle" refers to any automobile, motorcycle, truck, or other motor vehicle listed on our website or sourced upon request.
• "FOB" (Free On Board) means our responsibility ends when the vehicle is loaded onto the vessel at Dubai port.
• "Destination Port" means the seaport in your country where the vehicle will arrive.
• "Quote" means the personalized price estimate provided to you for a specific vehicle and destination.
• "Pro Forma Invoice" means the preliminary invoice issued before shipment, detailing all costs.
• "Bill of Lading (B/L)" means the document issued by the shipping company as proof of shipment.
• "Deposit" means the advance payment (10-30% of total) required to reserve a vehicle.
• "Balance" means the remaining payment (70-90% of total) required before shipment.
• "Business Days" means Sunday through Thursday, excluding UAE public holidays.

We provide the following services:

• Vehicle Sourcing: Locating and purchasing vehicles from authorized dealers, auctions, and verified sellers in Dubai, UAE.
• Export Processing: Handling all export documentation, clearances, and procedures required to export the vehicle from Dubai.
• Pre-Shipment Inspection: Conducting quality inspection and providing photographic and video documentation.
• Shipping Arrangement: Coordinating with shipping companies to transport the vehicle from Dubai port to your destination port.
• Documentation: Providing all necessary export documents including Bill of Lading, Certificate of Origin, Commercial Invoice, and Export Certificate.
• Tracking: Providing vessel tracking information for you to monitor shipment progress.
• Support: Multilingual customer support throughout the purchase and shipping process.

The following are explicitly excluded from our services and are your responsibility:

• Import Clearance: We do not handle customs clearance, import duties, or tax payments in your country.
• Destination Charges: We do not pay port handling charges, storage fees, or inspection fees at your destination port.
• Final Delivery: We do not arrange transport from your destination port to your final location.
• Registration: We do not register vehicles in your country or handle local licensing procedures.
• Mechanical Warranty: We do not provide mechanical warranties on used vehicles (except conformity guarantee).
• Post-Import Modifications: We do not handle modifications required by your country's regulations after import.

Upon request and at additional cost:

• Insurance: Comprehensive shipping insurance covering theft, damage, and loss.
• Pre-Export Inspections: Third-party inspection by agencies like SGS or Intertek (if required by your country).
• Broker Introduction: Connecting you with trusted customs brokers at your destination.
• Container Shipping: Enclosed container transport for high-value or classic vehicles.
• Spare Parts Sourcing: Assistance sourcing and shipping spare parts from Dubai.

All prices displayed on our website are:

• In US Dollars (USD) unless otherwise stated
• FOB Dubai Port (Free On Board) - our responsibility ends at Dubai port
• Subject to availability and may change without notice
• Excluding shipping costs to your destination
• Excluding insurance (optional add-on)
• Excluding destination charges (duties, taxes, port fees)

To receive complete pricing:

• You must request a quote via our website or WhatsApp
• Quote includes: Vehicle price + Shipping cost + Dubai export fees
• Quote does not include: Insurance (optional), destination duties/taxes, port charges at destination
• Quotes are valid for 48-72 hours due to market volatility
• Availability is verified at quote request, not guaranteed until deposit paid

You are responsible for:

• Import duties: Payable to your country's customs (varies by country)
• VAT/Sales tax: If applicable in your country
• Port handling charges: Terminal handling at destination (THC)
• Storage fees: If you don't clear the vehicle promptly
• Inspection fees: If required by your country
• Customs broker fees: If you hire a broker
• Transportation: From port to your final location
• Registration and licensing: In your country

All purchases require two-stage payment:

Stage 1: Deposit (10-30%)

• Secures vehicle reservation
• Percentage based on vehicle value:
  • Under $30,000: 30% deposit
  • $30,000-$70,000: 20% deposit
  • Over $70,000: 10-15% deposit
• Due within 24 hours of quote acceptance
• Paid via card, instant transfer, or crypto

Stage 2: Balance (70-90%)

• Remaining payment before shipment
• Due within 5-7 days of deposit
• Paid via international bank wire transfer
• Shipment begins only after 100% payment confirmed

For Deposits:

• Visa/Mastercard (online secure portal)
• Debit card (online secure portal)
• Wise (instant transfer)
• Western Union / MoneyGram
• Cryptocurrency: Bitcoin, USDT (by arrangement)

For Balance:

• SWIFT international wire transfer (primary method)
• IBAN transfer (for SEPA countries)
• Bank wire transfer to our UAE account

Not Accepted:

• Personal checks
• Cash on delivery
• Escrow services
• Third-party financing companies

• International wire fees: Borne by sender (you)
• Intermediary bank fees: Borne by sender (you)
• Receiving bank fees: Borne by us
• Important: Use "SHA" (shared charges) or "OUR" (sender pays all) option
• We must receive the full invoice amount

Grace periods:

• Days 1-7 after deposit: Normal processing period
• Days 8-10: Grace period (contact us with proof of transfer)
• After Day 10: Vehicle may be released to other buyers

Consequences of non-payment:

• Deposit may be forfeited
• Vehicle reservation cancelled
• Right to pursue legal remedies

Extensions:

• May be granted for valid banking delays (with proof)
• Request extension before deadline
• Subject to vehicle availability

Before Deposit Payment:

• You may cancel at any time with no penalties
• Simply notify us: "I wish to cancel quote #[number]"
• No charges applied

After Deposit Payment:

• Deposit is non-refundable
• Vehicle is already reserved at supplier

Why:

Once deposit is paid:

1. We pay the supplier to reserve the vehicle
2. Vehicle becomes unavailable to other buyers
3. We incur opportunity costs
4. Supplier may not accept returns

Cancellations may be considered only for:

Acceptable force majeure events:

• Serious medical emergency (hospital documentation required)
• Natural disaster directly affecting your business
• Government policy changes preventing import (official notice required)
• Bank account frozen by authorities (legal documentation required)
• War or civil unrest in your country (verifiable)

Not acceptable:

• Changed your mind
• Found cheaper vehicle elsewhere
• Financing fell through
• Personal financial difficulties
• Misunderstood the process

Process for force majeure:

1. Submit formal written request within 48 hours of event
2. Provide official supporting documentation
3. We review and consult with supplier
4. Supplier approval required (not guaranteed)
5. Decision communicated within 5 business days

Possible outcomes if approved:

• Option A: Substitute to different vehicle of equal value
• Option B: Partial refund (deposit minus 15-20% administrative costs)
• Option C: Full deposit forfeiture if supplier refuses

Full refund granted when:

• Vehicle unavailable after deposit and no suitable replacement
• We fail to meet our 48-hour shipment guarantee
• Vehicle significantly doesn't match description (verified by evidence)
• We fail to deliver service as contracted

Refund process:

• Refund to original payment method
• Processing time: 5-10 business days
• Bank charges may be deducted
• You receive refund confirmation

No refund:

• Normal cancellations after deposit
• Change of mind
• Force majeure not approved
• Failure to pay balance on time

Before deposit:

• Changes permitted at no cost
• Simply request new quote

After deposit, before balance:

• Changes subject to availability
• Price differences apply
• May require new quote
• Existing deposit may be transferred or forfeited depending on change

After balance payment:

• NO CHANGES PERMITTED
• Vehicle is in final prep for shipment
• All specifications locked

• Real-time updates not guaranteed: Website inventory updated daily but may not reflect real-time availability
• Verification upon quote: We verify availability when you request quote
• Fast-moving market: Dubai vehicles sell quickly; availability can change within hours
• No guarantees until deposit: Vehicle not reserved until deposit paid and confirmed
• Substitute offerings: If sold out, we offer identical vehicle or full refund

For New Vehicles:

• Sold as brand new, unused
• Full manufacturer warranty
• Zero or delivery mileage only
• Original factory specifications

For Used Vehicles:

• Sold "as-is" with full disclosure
• Condition grade provided (A/B/C)
• Mileage disclosed
• Known defects noted in listing
• No implied warranties beyond conformity guarantee

Every vehicle undergoes inspection before loading:

Inspection includes:

• Exterior condition (body, paint, glass)
• Interior condition (seats, dashboard, electronics)
• Engine bay and mechanical systems
• Undercarriage and suspension
• Tire condition and tread depth
• Fluid levels
• Test drive (where possible)
• VIN verification
• Odometer reading confirmation

Documentation provided:

• 30-50 high-resolution photographs
• 2-5 minute video walkthrough
• Written inspection report
• Disclosure of any defects or issues

Timeline: Sent to you within 48 hours after balance payment, before loading.

We guarantee:

• Description accuracy: Vehicle matches listing description
• VIN match: Vehicle VIN matches documentation
• Specification accuracy: Make, model, year, engine size as stated
• Major features: Advertised features present and functional
• Condition grade: Matches stated condition grade

Not covered:

• Minor wear and tear not disclosed
• Mechanical issues developing after inspection
• Damage during shipping (covered by insurance if purchased)
• Normal variations in vehicle appearance from photos

New vehicles:

• Come with full manufacturer warranty as specified in listing
• Warranty transferable (terms vary by manufacturer)
• International warranty coverage varies by brand
• Warranty documents provided with vehicle

Used vehicles:

• No warranty from us (sold as-is)
• Remaining manufacturer warranty (if any) disclosed in listing
• Warranty transferability depends on manufacturer policy
• Extended warranties available from third parties in your country

We offer two shipping methods:

RoRo (Roll-on/Roll-off):

• Vehicle driven onto cargo ship
• Most economical option
• Transit time: 3-21 days depending on destination
• Suitable for drivable vehicles
• Vehicle exposed to elements during transit
• Standard insurance coverage

Container Shipping:

• Vehicle secured inside 20ft or 40ft container
• Premium protection from elements
• Recommended for luxury/classic cars
• Transit time: Similar to RoRo
• Higher cost
• 1-2 vehicles per container depending on size

Selection: Method specified in your quote; you choose when requesting quote.

Upon receiving full payment (100%):

• We conduct final inspection within 24 hours
• Vehicle handed to shipping company within 48 hours
• You receive Bill of Lading and tracking within 48 hours

If we fail to meet 48-hour guarantee:

• You receive $100 compensation OR
• Discount on next purchase OR
• Right to cancel with full refund

Estimated shipping durations from Dubai:

Destination	Transit Time
Middle East (Saudi, Oman, Kuwait, etc.)	3-7 days
North Africa (Egypt, Libya, Tunisia, etc.)	7-14 days
East Africa (Kenya, Tanzania, etc.)	7-14 days
West Africa (Nigeria, Ghana, etc.)	14-21 days
Central Africa (DRC, Angola, etc.)	14-21 days
Indian Ocean (Mauritius, Madagascar, etc.)	10-21 days

Note: Times are estimates. Actual delivery depends on vessel schedules, weather conditions, port congestion, and transshipment requirements.

Mandatory documents:

1. Bill of Lading (B/L) - Original (courier) or Telex release
2. Commercial Invoice - Certified with company stamp
3. Certificate of Origin - Dubai Chamber of Commerce
4. Export Certificate - UAE customs clearance
5. Pre-shipment Inspection Report - Photos/videos

Vehicle documents:

6. Vehicle Title (if applicable)
7. Manufacturer Certificate (new vehicles)
8. VIN Verification
9. Customs Declaration Form

Delivery method:

• Soft copies: Email (immediately after loading)
• Original B/L: DHL/FedEx express (3-5 days) or Telex release
• All documents arrive before or with vehicle

Standard coverage (included):

• Shipping company's basic liability
• Covers total loss only (vessel sinking, fire)
• Maximum payout: 50-60% of vehicle value
• NOT recommended as sole coverage

Full insurance (optional, highly recommended):

• All-risk marine cargo insurance
• Covers: Theft, damage, accidents, loss
• 100% replacement value
• Cost: 1.5-3% of vehicle value
• Claim process: 30-90 days

Our responsibility ends:

• When vessel arrives at your destination port
• Vehicle is in custody of destination port authority

Your responsibility begins:

• Customs clearance
• Paying import duties and taxes
• Paying port handling charges
• Obtaining release order
• Collecting vehicle from port

Free storage period:

• Most ports: 3-7 days free storage
• After free period: Demurrage charges apply
• Charges: $20-$100+ per day (varies by port)

We are not liable for delays caused by:

• Weather conditions (storms, rough seas)
• Port congestion at origin or destination
• Vessel mechanical issues
• Customs inspections or holds
• Labor strikes at ports
• Government restrictions or policy changes
• Natural disasters
• War, terrorism, or civil unrest
• Quarantine or health emergencies

Communication: We keep you informed of any significant delays and provide updated ETAs.

We are liable for:

• Providing vehicle as described in listing
• Ensuring vehicle is functional at handover to shipping
• Providing accurate documentation
• Meeting our 48-hour shipping guarantee
• Delivering agreed services as contracted

We are NOT liable for:

• Mechanical failures after handover to shipping
• Damage during ocean transit (unless we arranged insurance)
• Customs clearance issues in your country
• Delays beyond our control (weather, strikes, etc.)
• Import duties, taxes, or destination port charges
• Vehicle depreciation or market value changes
• Consequential losses or lost profits
• Third-party claims

Maximum liability:

Our total liability for any claim shall not exceed:

• The purchase price paid for the vehicle, OR
• Refund of all payments made to us

Whichever is applicable to the situation.

Excluded damages:

We are not liable for:

• Indirect or consequential losses
• Lost business or profits
• Reputational damage
• Emotional distress
• Punitive damages

By accepting the pre-shipment inspection report:

• You acknowledge the vehicle's condition
• You accept the vehicle "as inspected"
• You waive claims for disclosed defects
• You agree the vehicle matches description

If you disagree with inspection:

• Raise concerns within 24 hours of receiving report
• We investigate and provide response
• You may cancel with full refund if misrepresentation proven
• After approval, no condition claims accepted

If you have a complaint or dispute:

Step 1: Contact us directly

• Email: [email protected]
• WhatsApp: +971 4 323 4550
• Subject: "Dispute - Order #[number]"

Step 2: Provide details

• Order number and date
• Nature of complaint
• Supporting evidence (photos, documents)
• Desired resolution

Step 3: Our response

• Acknowledgment within 24 hours
• Investigation within 5 business days
• Proposed resolution within 7 business days

If direct negotiation fails:

Mediation through:

• Dubai Chamber of Commerce Conciliation Center
• Independent professional mediator
• Cost: Split 50/50 between parties

If mediation fails:

Binding arbitration:

• Conducted under Dubai International Arbitration Centre (DIAC) rules
• One arbitrator (mutually agreed or DIAC appointed)
• Seat of arbitration: Dubai, UAE
• Language: English
• Decision is final and binding

These Terms and Conditions are governed by:

• Applicable law: Laws of the United Arab Emirates
• Jurisdiction: Courts of Dubai, UAE (if arbitration not pursued)

Time Limits:

Claims must be filed within:

• Vehicle condition claims: 7 days from port arrival
• Documentation issues: 30 days from receipt
• Service quality complaints: 90 days from transaction
• All other claims: 1 year from incident

After time limits: Claims are time-barred and not accepted.

These Terms and Conditions constitute:

• The complete agreement between you and us
• Superseding all prior agreements or understandings
• Replacing any conflicting terms in prior communications

Amendments: Only valid if in writing and signed by both parties.

We reserve the right to:

• Modify these Terms and Conditions at any time
• Update policies and procedures
• Change pricing and services

Notice: Changes effective upon posting on website

Your continued use after changes constitutes acceptance.

Severability:

If any provision is found invalid:

• That provision is removed
• Remaining provisions remain in full effect
• Invalid provision replaced with valid equivalent

Waiver:

Our failure to enforce any right:

• Does not constitute waiver of that right
• Does not prevent future enforcement
• Applies only to specific instance, not generally

We collect:

• Contact information (name, email, phone, address)
• Payment information (account details for transfers)
• Identification documents (passport/ID for high-value transactions)
• Vehicle preferences and purchase history
• Communication records (emails, WhatsApp chats)

Your data is used to:

• Process your vehicle orders
• Communicate about transactions
• Provide customer support
• Comply with UAE financial regulations
• Prevent fraud and verify identity

We protect your data through:

• Secure encrypted servers
• Limited staff access (need-to-know basis)
• Regular security audits
• Compliance with UAE data protection laws
• No selling of customer data to third parties

By requesting a quote, paying a deposit, completing a purchase, or using our website or services, you confirm:

• You have read these Terms and Conditions
• You understand your rights and obligations
• You agree to be bound by these terms
• You are legally capable of entering contracts
• You are at least 18 years old